ABOUT THE PRODUCT
Are the bags waterproof?
The canvas is water-resistant and the inner lining is waterproof.
How do I prevent the bag from getting dirty ?
You can use a water and stain repellent spray on the bag. However, if it still gets dirty, use a dry/damp soft, clean cloth that doesn’t drain color to wipe your bag. You could use diluted soap and water solution. Keep a lint roller handy to easily get rid of small fibers and dust particles that collect on your bag.
Does Tokiké have gift cards?
For gift card inquiries and purchases, get in touch with us on +919619131353 or info@tokike.com.
RETURN & EXCHANGE
How can I get my wrong/damaged order replaced?
Kindly contact us on info@tokike.com within 3 days of receiving the product for a prompt replacement.
Are the bags returnable?
Tokiké guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return the unused and unopened product within 7 days from the date of delivery for a prompt refund. You will be refunded for the product total plus applicable sales taxes paid. Shipping and handling charges are not refundable except the cases where the product arrived damaged. To return any items that are damaged or not as per your original order, please email us at info@tokike.com within 48 hours from the time of delivery along with images of the delivered product and their tags/invoices.
Do the bags come with any warranty?
All of your Tokiké bags come with a 12-month warranty claimable on material, manufacturing, and craftsmanship defects. Warranty does not apply to damage caused by routine wear and tear or neglect.
SHIPPING
How long does delivery take?
It takes 5 to 8 business days to deliver the product at your doorstep in India. International deliveries may take upto 10 to 20 business days. COVID restrictions may affect deliveries. However, you can get in touch with our team on info@tokike.com or +919619131353 for any alternate delivery requirements and we will try our best to accommodate them.
Does Tokiké charge any shipping cost?
No, all domestic shipments are free.
Does Tokiké ship internationally?
Yes, we deliver worldwide. International shipping charges are applicable depending on the country you’re ordering from. Local custom duty and other taxes may be applicable at the time of delivery.
TROUBLE PLACING AN ORDER
I am having trouble placing my order online. Is there any other way I can place my order?
Feel free to Whatsapp us on +919619131353 or email on info@tokike.com. We will do the needful after receiving the relevant details from you.
